RIGHT OF WITHDRAWAL

 

The purpose of RUSSO SALVATORE ("the Seller") is to guarantee your full satisfaction. If for some reason you are not satisfied with your order you can exercise your right to withdraw, without penalty, within 14 days from the day you received the products purchased on russosalvatore.it. The items must be delivered to the carrier within fourteen (14) days from the date on which you provided to the seller your decision to withdraw from the contract. Products can be returned by dispatching the package through the courier indicated by the Vendor (SDA), or through another shipping only after completing the Return Form that you find online in Customer Service to get the return number (the Seller will send confirmation by e-mail of receipt of the request for withdrawal transmitted by the Return Form), or having drawn up and sent to the Seller other unequivocal statement about your decision to withdraw from the contract, provided, in this latter case, that will remain your responsibility to prove the correct and timely exercise of the right of withdrawal. You can not change the elected leader to another.

 

CONDITIONS FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL

The right of withdrawal is exercised properly if they are fully adhered to the following conditions:

 

a. the Return Form submitted directly online through russosalvatore.it or other unequivocal statement about your decision to withdraw from the contract must be properly completed and provided to the Seller within fourteen (14) days of receipt of goods;

b. the products have not been used, worn, washed;

c. the identification tag is still attached to the products with the disposable seal that is an integral part of the property;

d. Products must be returned in their original packaging;

and. return items must be delivered to the shipping company within fourteen (14) days from the day you have communicated to the Seller's your decision to terminate the contract;

f. products must not be damaged.

 

If you have complied with all the conditions required, the Vendor will refund the full price of the purchased products, remaining at your charge only the cost of the return, that is to say those for the return of the purchased products to the Seller, unless the Seller has expressly exempt you as such expenses when buying and to the further condition that you make use of the forwarding agent indicated in the Return Form. If you decide to use the courier chosen by RUSSO SALVATORE for the shipment of products purchased (SDA), you will not, however, perform in person the payment of costs of the return, it will be RUSSO SALVATORE to pay, on your behalf, the SDA , holding a redemption amount equal to the cost previously incurred for the delivery to your home the products purchased. In case however you decide to use a different shipping you need to make in the first payment of the costs of return. You will be contacted if your return will not be accepted because it does not comply with conditions imposed in the previous paragraph. In this case, you can choose to have the products delivered at your expense. If you refuse this shipment RUSSO SALVATORE reserves the right to retain the products and the amount corresponding to the purchase price of the products. Visitors are also contacted if your return will not be accepted because it does not comply with conditions imposed in the previous paragraph. In this case, you can choose whether to accept the deduction of repayment, it will be notified, due to a decline in the value of products returned, or whether to have the products delivered at your expense. If you refuse this shipment RUSSO SALVATORE reserves the right to retain the products and the amount shown for the deduction of refund, due to the decrease in value of the returned product.

 

TIME AND METHOD OF REIMBURSEMENT

After the Seller has received your returned goods and checked that all requirements have been met, you will receive an e-mail confirmation of acceptance of the return, or, if it is found that there was a decrease in the value of the returned product, you will receive an e -mail in which you will be informed of the amount deducted by way of deduction of repayment. Whatever the mode of payment you used (credit card / debit card, bank transfer or cash on delivery), the refund is activated by the Seller as soon as possible, and no later than fourteen (14) days from the date on which became aware of your right of withdrawal, once it verified that the withdrawal took place in compliance with the above conditions.

The time period for crediting or returning the amount you paid for the purchase of products depends on the method of payment used:

Purchase by credit card / debit card or bank transfer: the time of redemption depends on the management company of the credit card / debit card or by the bank, but usually occurs within two bank statements. Please note that the value date of the crediting shall be the same, so you will not suffer any loss in terms of bank interest.

Cash on delivery: the refund is the account given by you, so the time of redemption depends on the correctness of the data you enter; normally the chargeback occurs within fourteen (14) days.

 

IDENTIFICATION CARD OF THE PRODUCT

All products offered for sale by the Seller have an identification tag attached with a disposable seal, which forms part of the property. We invite you to try the product without removing the tag or seal they will not be accepted return items that have none.

 

DHL

Returns can be shipped by the courier indicated by the Vendor (DHL), using the pre-printed label that enclosed in the package. This method will allow the seller to pay for you, shipping, and checking at all times where your package. Contact DHL to schedule pickup. If you decide to use, for the return of products, a carrier other than that indicated by the Seller, you will need to perform in person the payment of the expenses of the return and remain at your charge the responsibility in case of loss or damage to the products during the transport.